Okay, I have to tell a little of my story with HRH. In the last two years, some of my bills have gone to other insurance companies and denied. I would then call HRH and hear they would resubmit. When I asked why they were billing to those other companies, I was told it was a billing error. Then I received notice that they were denied again because they were sent to yet another insurance company. I called and said I didn't like my reports being submitted to all these companies. Enter the new billing system, I've been told the last several months. I received notice that my husband and I (who have separate insurance companies) were denied coverage. Why? Because they sent both of our claims to yet another insurance company that we don't have and never had! Again I called. They told me I would have to call Medicare to prove my husband did not have that insurance before they could rebill to Medicare because now Medicare had "wind" there was another insurance. I called Medicare -who refused to talk to me. (HIPPA) I called HRH and explained the situation and said I was done.
About four or five months ago I received an EOB denial for almost $2,000 of physical therapy. I took the EOB to Tracy at Physical Therapy and told her it was a shame the hospital lost out on the money as they submitted it over a year late. She checked into and told me it had been submitted for 2008 instead of 2009 and they would correct it.
Yesterday, I received another EOB saying the entire claims were denied for not filing in a timely manner. Guess what...they were filed for 2008 again. I am not going to bother to call. I believe Tracy did her part. The hospital lost out on some money there.
I received a call from a really nice girl this week from HRH, explaining that I had an account of over $2,000 going to collection and hopefully we could work something out. I asked how could I be turned over for something that had not been submitted to my insurance company. This one was on my husband. She checked and said Medicare denied because he had other insurance. GRRRRRRRRRR I explained that I had spoken to numerous people over the last few years regarding this and I bet if his insurance were billed, they would pay it!!!!!!!!!!!!!!!!!!!!!!!!!!! I explained that I had gone over and over this. This girl patiently listened to my frustration and I appreciated that. I said I would not call Medicare to tell them my husband did not have another insurance. She put a stop on the account and assured me she would look into it and take care of it. You know what? I really believe this girl but sadly if they move a lot of work to Billings, this bill will not be submitted correctly (if they will even accept it as this point). There goes another $2,000 down the drain. That's almost $4,000 folks!
I am not the only one that is having problems with accounts and being billed properly.
As for the medical staff, I have nothing but great things to say about them! They work so hard. I am not saying billing does not work hard, I just don't understand why the same things continue to happen.