What happend to Subway?
Posted by hallick (+127) 13 years ago
I went to Subway this afternoon with the family. It was after 3:00 and the first thing I noticed was how unkept the staff appeared. The peripheral work was not done and none of the three employees seemed to be in any hurry to do anything. We placed our order without any eye contact from the staff and slowly proceeded down the assembly line. The next staff was completely impersonal and careless. She moved over to the cash register and said "whud you get..?" We sat down and discovered that the chicken had spoiled and the other 2 orders had so much sauce dumped on them they were inedible. When I informed the staff that the chicken was bad I was rudely argued with, even after I demonstrated that it looked and smelled bad as well as that slimy texture that we all know. The first time I saw the third staff move was when the previous staff couldn't figure out how to refund a debit card.

We have had a few 'not so great' experiences in the past at Subway but this time enough is enough, I won't be back. Is this just me or has anyone else put out with Subway? Or anywhere else?
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Posted by Alice (+26) 13 years ago
Really?

[This message has been edited by Alice (edited 8/17/2008).]
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Posted by Levi Forman (+3718) 13 years ago
Eat Fresh!
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Posted by Bob L. (+5100) 13 years ago
Five.
Five Dollar.
Five Dollar Footlong.
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Posted by Amorette Allison (+11888) 13 years ago
I stopped patronizing the Subway here a few years ago because it was so badly run. I really wish it had a decent owner. Taco John's has undergone a MAJOR turn around recently. Maybe we can hope for the same with Subway.
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Posted by marciehoff (+201) 13 years ago
" I wish it had a decent owner " Pretty strong words. I don't know who the owner is but they may very well be decent. Decent help is hard to come by and even harder to keep. Keep in mind I don't personally know any of Subway's employees. I just think that a little harsh.
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Posted by Leanne Stewart (+199) 13 years ago
What I can't figure out, is how can you run out of things like green pepper, onion, or any other vegetables when there are grocery stores here in town to purchase these items? It's kind of hard to run a sandwich place with no veggies to put on them. This has happened more than once when we have been in there. Needless to say, I don't go there very often, unless I have a lot of time to waste, because it usually takes forever to get through the line, even if there are very few people in it. I agree with the Taco John statement. We go there alot, and it has been sooooo much better. They greet you when you come in and say Thank you when you leave. Customer service has really gone to the wayside in many businesses. It's a shame.
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Posted by Eric Brandt (+850) 13 years ago
Did you raise your complaints with management before slamming them online?

Do you know anything about how to run a Subway, Amorette?

I am the first person to complain about food service - but I still try to communicate with management before I sound-off.

Here are some facts about Subway:
Subway is a franchise, a very strong franchise. Over the years, they have pushed more and more on their franchise owners - to the point that it is really nothing more than a "let us borrow a million dollars from you and then tell you where to stick it" scenario. Subway does provide benefits, but those are dwindling.

They control nearly everything in the store. The store owner CANNOT give away food. If the shrinkage is too high, they get dinged. The store owner CANNOT choose the music - they were required to install corporate radio systems - with a REQUIRED subscription fee. They are required to wait for the Subway truck to come. The ordering is done mostly electronically based on actual sales. Their reports are transmitted automatically every week. They have a required video surveillance system that can be accessed remotely. They were required to buy it from the company Subway owns. It goes on and on.

Regarding the Owners - Amorette, this is where you really get under my skin. You know NOTHING of the owners and yet you are willing to slam them so haphazardly.

For your information, Hans and Thelma are generous, kind and intelligent people. They donate thousands to your community every year, and take care of their grand kids almost every day. They are older, have a lot of stress, can't hear so well, and have had recent medical issues. Many people consider them a little cranky. I can see where they would interpret things that way - but I like them and find them very stimulating.

Hans was a member of MENSA. He was a very successful and wealthy intellect and engineer with at least seven languages under his belt. At 28, a freak bicycle collision resulted in a blood clot, a coma for several years, and nearly total amnesia of his past. He could not walk, talk or do practically anything.

YEARS of rehabilitation and determination resulted in the re-learning of nearly his entire life. He relearned languages, learned what he could of his past, relearned skills, math, philosophy, politics and more. He is an accomplished photographer. He rebuilt his career and some wealth.

In short, he has accomplished more in his second life than you will ever accomplish in your first. I consider them to be VERY decent owners.

I wonder how fun it would be to be critical of Amorette's work. I'm sure everyone is happy with how she has managed her office. Your comments here imply to me that you are the one who is not decent. I wonder how much better your office would run if it had a decent officer.

Any takers?
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Posted by marciehoff (+201) 13 years ago
There in lies my reason for not being quick to judge. It's funny or sad how little we know about people and their lives and how quick we are to measure by just what we see/hear.
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Posted by David Schott (+17407) 13 years ago
So, I guess the problems that "hallick", Amorette, and Leanne are complaining about are systemic to the entire chain of Subway Sandwich franchise restaurants? That's too bad.

I've had some questionable experiences at two different Subways here in the Redmond area lately. I figured that rising food costs in a declining economy were so badly putting the pinch on the franchise owners that they were cutting costs every way they possibly can -- to the detriment of the customer.

- Dave
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Posted by Major Pain (+206) 13 years ago
The problem exists at the retail level (and I concur... it's been pretty slow and sloppy in there compared to other subway franchises when I've gone in.) So, if you wish to have this subway get more in line with the perceived norm for the franchise:

1) Write up the issues you're encountering. Politely.

2) Locate the manager, and hand this writeup to them with a verbal assist of "I've had some problems lately; I thought you should know about them."

3) Give 'em a couple of weeks (franchises like this have ordering cycles and some things will take a cycle or two to fix even under the best circumstances.)

4) Go back and see what's changed, if anything.

5) If nothing's changed, take those notes, and fire 'em off to the owners. If some things have changed, recycle amended issues at the same level.

6) Give 'em a couple of weeks, same reason.

7) Go back and see what's changed, if anything.

8) If nothing's changed, take those notes, and fire 'em off to the regional manager -- should be easy to locate. If some things have changed, recycle amended issues at the same level.

etc. Escalate as required and as patience allows for. At some point, you'll get action, or you'll decide tacos were probably a better idea anyway.
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Posted by TK (+1628) 13 years ago
We stopped eating at Subway a few years ago, mainly due to the fact that the store was very un-clean every time we went in there, and the employees didn't even seem to want to work or be there. Not only that, but it seemed to me that we ended up with more bread than "good stuff" in the middle. I don't know if they're still the same employees or not as we haven't been in there in forever, however, we're leery of going back. I've been to Brewster's a few times, and so far, I've had very good luck with them; they have excellent wraps--just wish they'd get more of a side choice menu...But I digress....
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Posted by Amorette Allison (+11888) 13 years ago
Actually, I am as far from a decent human being as possible. I am a ravening murderer who kicks dogs and small children and practice vile necromanic rites in my basement. However, I also am polite to people who come into the office and try my best to provide assistance.

How "decent" in moral sense the owners of Subway are is beyond my comprehension and of no concern to me as a customer. St. Augustine could be running the place but if the service is LOUSY, the service is LOUSY.

As store managers, however, they are not good and have not been good for years. The store has been badly run as long as I have lived in Miles City. If the owners cannot run a business well, for health or other reasons, they should sell it. They are doing no one any favors by continuing to run the business badly.

Mensa folks may be good at math but that hasn't changed the fact that the help has been either rude, incompetent or nonexistent when I went into Subway so I stopped going. That is how I judge a business. Is it well run? Or not? If not, I take my service elsewhere and I did and will until such time as I hear the store is being run well. The owners may be canonized tomorrow but I will not shop at their store until they do a better job of managing it.
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Posted by K. D. (+367) 13 years ago
"a little cranky"

If yelling, screaming, and threatening a 4 year old for flying a kite on a Sunday afternoon on the edge of Rail Car Maint. property is a "little cranky", I would hate to know what really cranky is. Mr. Hans has had the cops called on him more than once for being "a little cranky".
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Posted by Eric Brandt (+850) 13 years ago
"However, I also am polite to people who come into the office and try my best to provide assistance."

Too bad your "politeness" doesn't transcend the Internet.

Has Hans ever been arrested for being a little cranky? Maybe some people are just too sensitive.
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Posted by Kyle L. Varnell (+3751) 13 years ago
David,

Being from Redmond (I assume the home of the $52 Billion-Dollar man & Super Mario) you might recall this one being in the news:

http://seattletimes.nwsou...olo06.html

Lentz and her crew of three had kept the franchise afloat since November, when the bank account ran dry and one of the principal owners stopped showing up.

Talk about bad owners. I doubt the owners of the MC Subway would ever do anything like this.
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Posted by jeanne m bole (+185) 13 years ago
amen amorette:
when owners leave uncaring people in charge customers suffer.
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Posted by Bob L. (+5100) 13 years ago
His name is Henry, Clay Henry.
He's a fireman and a Jared fan.
He gets his might from a Veggie Delite
Great taste each day from his local Subway

He's Henry, Clay Henry
He got real big from burgers and fries,
He ate a bad Subway, then he died.

He was Henry, Clay Henry.
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Posted by jessiker (+284) 13 years ago
I agree with Amorette! And, as far as the lady and her crew "keeping their store afloat," the difference there is that they *have* a manager, as opposed to Hans and Thelma "running" the store in MC.

Having had some management experience, including in fast food, I know that it takes a lot of dedication to get your employees to *want* to be at work. A mutual respect is required, and even when I lived in Miles City I never saw that respect toward their employees. Eventually, if you don't treat your help right, you lose all the good help and end up with what it sounds like they've got there.

It's a shame when somewhere that was so reputable goes to the dogs, but if you're not willing to give 110% then your employees won't be willing to give anywhere near that. If Hans and Thelma are having health problems, they need to find someone who will be an effective, hands-on manager to step in, even if it's only temporarily, and take over. While the Subway corporation demands a lot of their owners, not only are they aware of that when they get their franchise, but it can't be so horrible if so many have succeeded, and continue to do so.

I'd also like to point out that not ALL Subways seem to be going downhill. The new one in Glendive is outstanding, clean, and has wonderful employees. Their service times are impressive, and they average right around 5 minutes for orders through their drive-thru, also.
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Posted by Amorette Allison (+11888) 13 years ago
I wish the Subway here was well run! I love Subway sandwiches. We patronized the one in Belgrade all the time because the hands-on owner ran a sharp shop. We kept trying the store here when we moved back but finally gave up because of the lousy service. Every time we went in, no matter when we in, it was short-staffed and the staff was surly. We stopped patronizing the establishment because of that. Good help is hard to find in Miles City but I think good management is also a problem.
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Posted by Eric Brandt (+850) 13 years ago
Did you talk to any management before attacking their character online?
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Posted by Gunnar Emilsson (+17660) 13 years ago
You poor, simple peasants of Miles City. If you think ANY Subway is great, no matter where it is located, then you obviously have not had the pleasure of eating real sandwiches....a hoagie from Philadelphia......a hero from New Yoork City.....a grinder from Boston. Made in Italian delicatessens, not in fast food shops.

A sandwich made with Oscar Meyer bologna, miracle whip, processed American cheese and white bread is to a Subway sandwich as a Subway sandwich is to a real sandwich.

When I want a real sandwich, I make mine at home.
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Posted by Salli (Scanlan) Starkey (+240) 13 years ago
I had food poisoning from Subway in Cottonwood about a year ago. I spent 2 days in the hospital. My Dr said they get more food poisoning cases from Subway and Sizzler (steak house) Salad Bar, than anywhere else in town.

I went to Subway after a few days and gave them a written account of the incident (along with the hospital bill) and asked them to give it to the manager. About a month later I got a call from some Insurance lady in California asking if I had saved the receipt as proof that I had eaten at Subway. Who saves a receipt from a fast food joint?

I wasn't filing a claim; I was asking the pay attention to the food they serve.

I don't go to Subway anymore - wherever it is.
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Posted by Kyle L. Varnell (+3751) 13 years ago
The ultimate sandwich:

Geno's Steaks
http://en.wikipedia.org/w...27s_Steaks
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Posted by David Schott (+17407) 13 years ago
Kyle, yes, I remember that story. Managers and employees like those are hard to come by.

My last experience with a Redmond Subway was just a week or so ago. I was shorted on my change and the receipt I was given said "PRELIMINARY RECEIPT" on it which made me wonder if the employee later altered the order and pocketed some of the money. The employees weren't particularly friendly either. Here in the "big city" most fast food restaurant employees do not speak English as their first language and you sometimes wonder if they speak it at all.

Thank goodness we live in a free market society. Customers have the ability to compare notes with one another and take their business elsewhere when they are not satisfied.

It seems like there is a trend of dissatisfaction with the Miles City Subway and you would think that it would be in the best interests of the owners to listen and make every effort to improve.

- Dave
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Posted by Kyle L. Varnell (+3751) 13 years ago
It seems like there is a trend of dissatisfaction with the Miles City Subway and you would think that it would be in the best interests of the owners to listen and make every effort to improve.

That's the conventional way of thinking but sadly there are some business owners who, because they're the only one's in town, think that thy can run their business any way they see fit, customers be damned
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Posted by mule train (+1049) 13 years ago
this must be wonderful news for "Brewster's"
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Posted by Kacey (+3153) 13 years ago
I have managed a Subway. The fact is that the manager orders the amount of food based on the inventory which must be done each week. Everything is counted, weighed, etc down to the ounce. The number of bags of chips, cookes, loaves of bread, etc. are all counted. Then it is up to the manager to order enough food for the next delivery. The manager knows if there is something special happening and has the ability to order enough to handle whatever increase in demand may occur. One particularly busy weekend I ran out of lettuce for sandwiches. I simply went to the grocery store and bought enough to get me through to the next delivery. By the way, the Subway in Miles City used to get weekly deliveries from their supplier in Billings.

As for the money part, each Subway must meet a certain percentage of sales based on the cost of the food ordered. So if you're getting shorted on something, they're probably trying to cut their costs.

As for restaurant cleanliness, I agree. I will not eat in a place that is dirty, plain and simple. It doesn't take that much to keep that small store clean.

As for help, there are qualified people if you are willing to pay them enough to stay and do a good job for you. Unfortunately if you are paying minimum and just using warm bodies to fill the position you are asking for trouble.

I feel bad for the owners if they are having problems. But if that is the case, perhaps they should get a proper manager to handle the store. Or sell the store to someone who can run it properly. It can be done, even with Subway's franchise hell.

[This message has been edited by Kacey (edited 8/18/2008).]
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Posted by VictoriaLynn (+288) 13 years ago
I stopped going to Subway quite awhile ago. Why? The employees had an "unkept" appearance and did not seem to know exactly what they were doing.
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Posted by Eric Brandt (+850) 13 years ago
The word is UNKEMPT.

Unkept means that you did not retain the object.

Unkempt, with an "m" means not tidy.
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Posted by VictoriaLynn (+288) 13 years ago
Thank you but I am not in school. Stick with the subject!
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Posted by Alice (+26) 13 years ago
Sorry - second person this thread to misuse the word.
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Posted by Kacey (+3153) 13 years ago
Employees do not know what they are doing if they are not properly trained. In order for that to happen there has to be decent management. Again, it all comes back to the ones responsible. Perhaps someone could talk to them. Is there a manager for the store other than the owners?
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Posted by janelle (+21) 13 years ago
My daughter works at Subway and she is far from unkept and sloppy granted she only works 3 days a week there and has not been there for a week. I have people tell me how good she is there.

[This message has been edited by janelle (edited 8/19/2008).]
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Posted by Frank Hardy (+1650) 13 years ago
Can you imagine the problems they have with turnover with all of these "unkept" employees?

unkept

adjective
(especially of promises or contracts) having been violated or disregarded; "broken (or unkept) promises"; "broken contracts" [syn: broken] [ant: kept]

WordNetr 3.0, c 2006 by Princeton University.


It keeps prompting me to see if I mean "unkempt". Hmmm...This causes me to wonder if there is an odd arrangement between the unkept Subway employees and their appearance.

The only additive is the letter "m". As in "muddy" or "moldy" or "messy". Hmmm...what about the BMT? Did there used to be a sandwich called a BT that is no longer on the menu?

Points to ponder.

Cheers!
FH
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Posted by Mary Jane (Hagen) Reiff (+18) 13 years ago
"Unkept" "Unkempt" We all know what the people were referring to when misspelling the word. Good grief, why does every thread have to have someone pointing out peoples spelling or grammatical errors? Stick to the subject and quit making people feel stupid because they aren't as verbally adept as many of you are. Misspelled words happen to be a pet peeve of mine, but I would never waste my time pointing that out when it really has nothing to do with the price of tea in china in regards to the subjects at hand. I'm only writing now because I really enjoy reading the various forums but I get so tired of seeing this happen so often. Now someone can bash me because I'm sure I must have some type of grammatical error in this posting.
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Posted by Levi Forman (+3718) 13 years ago
We cannot tolerate mispilled words!
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Posted by Eric Brandt (+850) 13 years ago
We cannot tolerate mispilled words!

The word was not misspelled; it was misused. It is a commonly misused word - misused several times on this forum alone. I merely offered clarification on the false pretense that people actually want to improve their condition.

The evidence, however, is that people do not want to improve their condition. I'm sorry I mistook you for progressive and learning people. My bad.
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Posted by J. Dyba (+1343) 13 years ago
This from the guy who was spitting mad about the "slander" on this board?


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Posted by tax payer (+350) 13 years ago
What do you people do for a hobby besides act like a bunch of little old ladies? If you don't like Subway, fine, then don't eat there. But to post public to just run people or a business down is kind of grade school to me. If you feel it is not clean or healthy, then turn them in. But to just run people down to thump your chest is kind of sad really. Stop and think people before you post. I am not sticking up for Subway, just tired of all the nit picking who can be the meanest on here. Grown up!!!!
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Posted by Shu (+1800) 13 years ago
Not that anyone asked me, but I'll throw-in my 2 cents here.

First of all, to Mary Jane Reiff: China is the name of a country, so it should be capitalized...SORRY! Couldn't resist.

Secondly, I think I would agree with the principle of: "talk to the manager first before running your mouth on a message board." Be adult enough to take it up with the right people, rather than being a gossip, tattletale or crybaby...yes, I am namecalling, but it is to further my point: ADULTS show the respect of talking to the right people first, not back-stabbing.

Thirdly, I NEVER eat at Subway no matter where it is, because it sucks! I can name at least a half-dozen sandwich franchises that are better than bland, boring, manufactured Subway which doesn't taste like anything other than banana peppers or jalapenos IF you bother to have them put-on...off the top of my head? There's Blimpies, Quizno's, Jimmy John's, Potbelly's, Milio's, Pickle Barrel...back in the old days there was Big Al's...yes, I know Miles City doesn't have any of the above (I think they used to have a Blimpie's, but no more) much less many places to choose from at all, so like Gunnar I can make a better one at home.
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Posted by Julie (+413) 13 years ago
You go Mary Jane! Love ya ~ (concentric circles) Jul
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Posted by down home (+34) 13 years ago
I thought that the subs at Subway were going to be a lot better than this. Yea, that Jared from Subway is full of $h!#.

(Harry and Lloyd)
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Posted by mule train (+1049) 13 years ago
Who remembers Big Al's???? Now that was a good sandwich joint.

I once had a rueben in NYC that blew me away. It came out as the following:

2 pounds of Corned Beef and Pastrami piled high
8 slices of Jewish rye
2 containers of thousand island dressing
1 jar of kraut

All for $8.99!!!!!!
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Posted by Levi Forman (+3718) 13 years ago
>> Yea, that Jared from Subway is full of $h!#.

I bet you'd lose weight too if all you got to eat was cold cuts and limp vegetables on gummy bread
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Posted by Robin H. (+32) 13 years ago
Can we please get a Quizno's??? MMMToasty
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Posted by jessiker (+284) 13 years ago
Mr. (or Ms.) tax payer-

Do you have nothing better to do with your time than lecture us on the way we handle our opinions? Does it directly affect *you* if we complain to one another on here, whether it be about Subway, the price of gas, or the word "unkept" vs. "unkempt"? If you don't like it, don't read it!

And Janelle, glad to know there's at least one clean, ambitious employee there! Maybe she'll rub off on the others!
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Posted by tax payer (+350) 13 years ago
Jessiker, Seems to be a more adult way of going about it, than this. But, if that is how you get your jollies, then please carry on. I, myself grew out of it around 7th grade. It doesn't bother me if you run down Subway, gas or what ever your fancy is for the day. But when you start naming names and getting personal on a public form it makes me sad that people stoop to that level in Miles City. Now giving your opinion on people in public office is different, they knew it came with the job. But others I don't think so. So. I respect your opinion of me and your opinion of my opinion, so like before carry on.

[This message has been edited by tax payer (edited 8/21/2008).]
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Posted by David Schott (+17407) 13 years ago
Would someone please inform the Zagat's (http://en.wikipedia.org/w...t's_Survey) that they and their reviewers are behaving like children. How dare they speak publicly of their dining experiences.

- Dave
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Posted by Amorette Allison (+11888) 13 years ago
If you are providing a public service and doing a lousy job of it, it may get discussed on this forum. If you are providing a public service and doing a fabulous job, it may get discussed on this forum. It's what we do. Discuss stuff. Nothing personal. Just discussing public services. That is the nature of a public forum.

Taco John's is on the upswing these days. That is some good news for public services.
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Posted by Levi Forman (+3718) 13 years ago
Does Taco Johns still put random, wacky stuff on it's sign all the time? When we were in high school we always guessed that they were some sort of front for drug dealing because they always had such weird messages on the sign it must have been a code. I remember things like "the eagle flies at midnight" and "the duck is the bird with the big beak" etc. Probably just some employee that liked making people scratch their heads but I always looked forward to seeing what they would put on there next.

BTW I have never been a regular at TJ's, but I have some friends that are from South Dakota and they will drive 50 miles out of their way to get some potato olé's. The nearest TJ's here is in Reno and while I don't think they've ever made a special trip, going to TJ's is always one of the highlights of their trips to Reno hehe.
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Posted by tax payer (+350) 13 years ago
Nothing personal. Just discussing public services. That is the nature of a public forum.

Amorette, what do you call this if not personal?

If yelling, screaming, and threatening a 4 year old for flying a kite on a Sunday afternoon on the edge of Rail Car Maint. property is a "little cranky", I would hate to know what really cranky is. Mr. Hans has had the cops called on him more than once for being "a little cranky".

What does that have to do with Subway? I have never seen Han's work there, have you?
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Posted by David Schott (+17407) 13 years ago
Goofy marquee signs... when I lived in Bozeman many years ago I briefly worked at a Conoco gas station and convenience store on Seventh Street. The store manager used to open the store at 6am, do the books, and then take the prior day's receipts to the bank and deposit them. While downtown doing his banking he would stop in at the Crystal Bar for "breakfast". He'd come back to the store with glassy eyes and reeking of booze.

One day the manager and I were discussing messages to put on the store's marquee. He came up with:

"Groceries by the sack, RV dump out back"

I thought, "Man, when I'm thinking about buying food the last thing I want to think about is the RV dump."

Anyhow, one day the store owner was in (and the manager was out) and I told the owner about the manager's suggestion for the sign. We had a laugh and then the owner suggested this would be a better message:

"Come see me soon, I'll be drunk by noon."

- Dave
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Posted by K. D. (+367) 13 years ago
"Nothing personal. Just discussing public services. That is the nature of a public forum.

Amorette, what do you call this if not personal?

If yelling, screaming, and threatening a 4 year old for flying a kite on a Sunday afternoon on the edge of Rail Car Maint. property is a "little cranky", I would hate to know what really cranky is. Mr. Hans has had the cops called on him more than once for being "a little cranky".

What does that have to do with Subway? I have never seen Han's work there, have you?"


Nice swing at me there Tax Payer, but you missed. If you are going to use my post, please use the WHOLE post.

I was referring to something Mr. Brandt said about the Schweighauser's.

[This message has been edited by K. D. (edited 8/21/2008).]
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Posted by tax payer (+350) 13 years ago
What ever! I will leave you kids to the sandbox. Have better things to do.
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Posted by Amorette Allison (+11888) 13 years ago
I honestly had no idea the names of the folks who ran Subway until this forum. I had no idea what their private lives were like. Now that I do, it still doesn't change the fact that I do not patronize their shop because of poor customer service.

There used to be a church in Belgrade near the I-90 Interchange that ran all sorts of messages on their sign--some inspirational and some just plain weird. I often wondered what magazines the minister subscribed to that he got the slogans.
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Posted by Bob Netherton (+1886) 13 years ago
None of this ever happens at Long John Silvers.
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Posted by Chuck Schott (+1290) 13 years ago
Things should be looking up I hear they just hired Mona and Choppers as their new customer relations team.
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Posted by Josh Rath (+2311) 13 years ago
Just because I was reading this, I decided to state my mind.

First off. When did a Forum become a School? no one uses proper language on a forum they tlak liek this and dont care, But the point comes across. Just for your viewing pleasure, i will use PROPER grammar.

Second. Hans and Thelma are not running the show there. To my recent understanding, they "sold" the place to their daughter Valerie. If this is true, or not, I am not sure. Also I am confirming that Hans was never working behind the front counter, he was either in the back, or not there. On the subject of Hans yelling, QUOTE: "If yelling, screaming, and threatening a 4 year old for flying a kite on a Sunday afternoon on the edge of Rail Car Maint. property is a "little cranky", I would hate to know what really cranky is. Mr. Hans has had the cops called on him more than once for being "a little cranky"." I completely understand that, Because in my view, he didn't want the kid near the rail, and/or the power-lines. If you think your child should be near that, You need help.

Third. If you remember Punky (Darla) working there, whom is my mother and was the manager at the time, you should remember the CLEANEST, Freshest, Most Welcoming Subway. Keep in mind, this was many years ago, when Thelma was working there when it was needed. I know someone will be contesting with me on the cleanliness of the place, but i was there every day after school, i would finish my homework, and then mop or sweep up in front during the non-rush hour, while she prepped.

Finally. I do not know the state of that business's cleanliness at this date, and haven't for 4 years. The point i am trying to get across is... Before you start "tooting your horn" off at owners of ANY business, maybe get your facts straight. Keep in mind, i may misinterpret something, because i am not fully educated yet, but if I made a mistake, I will correct it. Hans and Thelma kept a clean, fresh business. As for now, when it is hard to find GOOD help, I wouldn't know. Also, If you think you can do better, Why not shut your trap, and Try working there. I bet you would change your attitude around FAST. I plan on working there, or trying to get a job there rather, when I have transportation.

I state my own opinions, and I don't care if you agree or disagree. If your going to argue with a 16 year old on his humble opinions, unless you have a good reason, you need to get off of the internet.

~Josh Rath
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Posted by K. D. (+367) 13 years ago
Well Mr. Rath, maybe you should open your eyes to your "view". First off, how many rail cars are being moved on a Sunday to be repaired? Second, look to see how many power lines there are on the borders of Rail Car Maint. property. Third, it is not Mr. Han's place to yell and scream when he does not own the property. Fourth, if you think I would put my daughter in danger, you are an idiot.

When I said Mr. Hans had the cops called on him more than once, I did not mean it was I who called them. I know that Rail Car Maint. got involved at one point in time to tell him to cool his jets, because of the problems he was causing.

"Finally. I do not know the state of that business's cleanliness at this date, and haven't for 4 years. The point i am trying to get across is... Before you start "tooting your horn" off at owners of ANY business, maybe get your facts straight."
Don't know the state of the cleanliness of the buisness for 4 years, but willing to testify on it's behalf huh.

"First off. When did a Forum become a School? no one uses proper language on a forum they tlak liek this and dont care, But the point comes across. Just for your viewing pleasure, i will use PROPER grammar."
Hope Subway pays your way through college for your promoting of them, sounds like your only hope for your spelling and grammatical errors. It could be the least they could do for your sacrafice of conversing with us misspelling older folk.

[This message has been edited by K. D. (edited 8/23/2008).]
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Posted by Eric Brandt (+850) 13 years ago
Amorette: "If you are providing a public service and doing a lousy job of it, it may get discussed on this forum."

Amorette - maybe you don't know the difference between "Public Service" and "Private Enterprise". Privately owned businesses are NOT public services.

I hear plenty of complaints about your "work" on the "public dime" that we don't share online. Would you like me to start.

------------

Amorette: "I honestly had no idea the names of the folks who ran Subway until this forum. I had no idea what their private lives were like."

I could have stopped the quote at the "I honestly had no idea..." part I suppose.

-----------

*duck*
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Posted by Levi Forman (+3718) 13 years ago
Uh oh KD. Now you're going to have to get off the internet.
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Posted by M G (+199) 13 years ago
I must admit that Subway is not my favorite fast food joint in town.
The important thing to remember, regardless of the subject, is that ALL COMMENTS MUST BE SENT TO ERIC BRANDT BEFORE POSTING. THIS WILL INSURE PROPER GRAMMAR AND CORRECT SPELLING. IT WILL ALSO INSURE THAT COMMENTS ARE POLITICALLY AND SOCIALLY ACCEPTABLE.
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Posted by Frank Hardy (+1650) 13 years ago
Is Eric INsuring comments now? I will try to ENsure that FOR sure! I wonder what the rates are for grammar protection. Perhaps the deductible would disallow coverage for using lose instead of loose, unless you pay a steep premium.

You would probably have different rates for the socially acceptable coverage as well, since his reinsurance premiums would be off the wall.

Cheers!
FH...underinsured but ensured...even reassured.
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Posted by M G (+199) 13 years ago
See.. thats what happens when one fails to consult a higher intellect before posting.
Let my mistake be a lesson to all.
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Posted by Donna Kingsley Coffeen (+403) 13 years ago
Having worked in management I do not expect my customers to have to come tell me how my business is run and where there are problems. I should KNOW. I should know the level of cleanliness, professionalism, etc. because I am dropping in unannounced frequently enough to know as well as speaking to customers as they leave. I KNOW the workers and it is MY job to know if they are well trained or not. If it gets as far as customers having to come see me I would be ashamed of myself.
If I cannot fix a problem before it becomes obvious to customers then I am not doing an even minimally decent job of running the business.

I have also worked as an employee in a well run restaurant. Our manager gave us bonuses based on things he saw. He set us up, so to speak, with friends and family who came in and gave us a hard time just to see how we would respond. I was once given a $100 bonus because a family (set up) came in and ordered in a way that they could have ordered differently and sav them lots of money. I showed them how to do that. When drinks were spilled by children, I found special cups and gave them refills at no charge. I wiped down the high chair in front of them with a disinfectant wipe made for that purpose so they did not have to wonder what germs their child would come in contact with. My boss noted that I went the "extra mile" in 9 different ways. Guess who got put in charge of training new workers?

A good manager encourages and rewards good customer service and good practices by his employees. The manager you speak of sounds like he is risking lawsuit by serving obviously spoiled meat. If it were me, I would have taken that piece of meat directly to the public health department without talking to the manager. It might have saved lives.
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Posted by David Schott (+17407) 13 years ago
I would have taken that piece of meat directly to the public health department

I don't think Miles City has a public health department, does it? The County Health Sanitarian used to be in charge of such things but the last I heard the county commissioners put him on a paid sabbatical...
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Posted by Michael Wallick (+25) 13 years ago
Whenever I see the words "saved lives" I can't help but picture Jack Nicholson shouting "You can't handle the truth!"

He could be talking to a restaurant owner as well as a Navy lawyer.

Always a good movie.

[This message has been edited by Michael Wallick (edited 8/24/2008).]
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Posted by jessiker (+284) 13 years ago
Well said, Donna. Thank you for that. Honestly, IMHO, that should settle it all....


And as far as them having "sold" the store to their daughter, whether it's true or not, the store has been pretty crappy for years now (despite the fact that it seems to be getting worse), back when they were *absolutely* the owners. So, even if it's debatable now, she apparently learned her lackadaisical ownership and management skills from them if she is the current owner.

There's no excuse for uncleanliness and shoddy performance in business - and there's no reason customers should tolerate it.
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Posted by Kacey (+3153) 13 years ago
Is there no longer a health inspector? When I managed a Subway I had regular visits to check the cleanliness of my store.
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Posted by poisonspaghetti (+286) 13 years ago
A restaurant serving rotted food in a consistently unsanitary environment certainly merits a health complaint, but who would deal with it? I thought the sanitarian didn't do inspections inside the city limits any longer, courtesy of your county commissioners.
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Posted by ted sims (+16) 13 years ago
Wow, my family and I are moving to Miles City in October and since a family member who lives there told us about this forum we often read it. I find it a great way to get to know the town before we get there. I do appreciate being informed about a place that is lacking in clean, well kempt employees and has potentialy hazardous food.
We currently live in very small town in Washington state and if that were the case in our little town since there are so few choices that place would be closed down in a month or 2 because they could not make a profit. Word of mouth would stop people from going there to eat. My question is this how is this place staying open?

Eryn
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Posted by Frank Hardy (+1650) 13 years ago
5 reasons:

1. Location
2. Location
3. Location
4. It's part of an extremely successful franchise.
5. Not everyone reads this forum.

Cheers!
FH
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Posted by Dan Mowry (+1431) 13 years ago
6. Miles City has never, really had fine dining. There's not a lot to compare against. No offense.
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Posted by Todd Larson (+142) 13 years ago
It is the Democrats fault! They always put us in the poor house so we all have to eat cold sandwiches, Ha Ha!
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Posted by Josh Rath (+2311) 13 years ago
@K. D. Just to finish this hopelessly pointless conversation... My eyes are wide open, more or less wider than yours considering your age, "...conversing with us misspelling older folk." Not that I am saying older people are blind, but you're an exception I am afraid.

On the Rail Car thing, I would not care if they were moving or not. Kids playing near them is not smart, which you should know (back to the age thing).

The power line thing, I myself have not been over there for a while, but I do know very well, near Hans home there are power lines. Don't get me wrong, but if you want your kids near there, go for it. Also, I couldn't give a crap if it was the railroad's property, or George W. Bush's. Your kids should stay in your yard, and Hans must have been getting that point across.

Finally, your 4th point. I do not know you. For all I would know you could be a _______. I don't judge people by a forum, unless they act like a dipstick. But, If I must be an idiot, I shall. Because by saying it wasn't Hans place, which it isn't, but it happened he was being a good neighbor, I would say *if your kids were there and having their ears tongue-lashed* then he had every right to protect them.

Wait. Did you just insult MY grammatical errors? Don't get me wrong, but I am 16, and your how old? I am sure I do not need Subway's help for paying for college, considering I get paid $40 an hour helping you people in this town with your computers. And when did I make a sacrifice by taking to you people? I do this out of KINDNESS, which so far, i have seen little from you. Considering you're arguing with a teenager on the internet. But I am happy to be of service. If you feel that way about being a friend, expecting something for little, you are in the wrong world.

~Josh Rath, A 16 year old idiot.
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Posted by Steve Craddock (+2737) 13 years ago
As I've read thru this thread, it's pretty apparent that there are a lot of issues at play here involving parenting skills and childish behavior. A a casual observer, I'm going to suggest something that may turn this into a conversation that has at least a chance of becoming constructive. My suggestion to all parties is to take this discussion "home" - but not the same home. Meaning, if younger participants would sit down with their parents in their home and read thru all this stuff, and if the older participants would do the same with their children in their home - well, some good insights and lessons of life might be discovered along the way. Just a thought.
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