Posted by (+303) 9 years ago
“Studies show that a satisfied customer will tell 2-3 people about his experience with your company. A dissatisfied consumer will share their lament with 8-10 people and some will push that number to twenty.” – Susan Gladin “How Customer Service Works” http://money.howstuffwor...vice2.htm
I am not a satisfied customer. I have come to MC.com to “share my lament”. I’ll admit up front. This is no warning. This is no public service. This is public shaming pure and simple. Hey’ they wasted my day yesterday and they appeared to be trying to rip me off so they totally deserve it!
It started a week ago when I decided it was nearing time to replace my 19-year-old SUV. I had done some research using USAA’s car buying service and found a 2007 Subaru Outback for sale at Lithia Chrysler etc. in Billings. I checked the Carfax report on the vehicle and found no problems. I checked two different pricing services and found that the asking price of just under $10000 was reasonable but not too good to be true. I called the dealership and inquired about the vehicle and said I’d probably be down on Friday. Lithia Called on Thursday evening to confirm I was coming, confirm that the car was still there and even set an appointment time with me for 10 am.
When I arrived at the dealership on Friday after the 150 mile drive from Miles City (yeah, we are, in fact, getting to the good part) I met with the receptionist who, after a couple of minutes, was able to find the woman in Internet Sales with whom I made the appointment. As promised, she introduced me to a sales person. He asks what I’m here for, looks something up on his screen and begins to hem and haw “…that car’s not ready…I’m not sure we’re even selling it…” (NOTE: According to the Carfax report, the car had been listed for sale since December 12. Yesterday when I looked at it was January 17. The car had been listed for 35 days and supposedly nobody had gotten around to prepping it for sale.) Then, the other shoe drops…
[This message has been edited by mikeh (1/18/2014)]
I am not a satisfied customer. I have come to MC.com to “share my lament”. I’ll admit up front. This is no warning. This is no public service. This is public shaming pure and simple. Hey’ they wasted my day yesterday and they appeared to be trying to rip me off so they totally deserve it!
It started a week ago when I decided it was nearing time to replace my 19-year-old SUV. I had done some research using USAA’s car buying service and found a 2007 Subaru Outback for sale at Lithia Chrysler etc. in Billings. I checked the Carfax report on the vehicle and found no problems. I checked two different pricing services and found that the asking price of just under $10000 was reasonable but not too good to be true. I called the dealership and inquired about the vehicle and said I’d probably be down on Friday. Lithia Called on Thursday evening to confirm I was coming, confirm that the car was still there and even set an appointment time with me for 10 am.
When I arrived at the dealership on Friday after the 150 mile drive from Miles City (yeah, we are, in fact, getting to the good part) I met with the receptionist who, after a couple of minutes, was able to find the woman in Internet Sales with whom I made the appointment. As promised, she introduced me to a sales person. He asks what I’m here for, looks something up on his screen and begins to hem and haw “…that car’s not ready…I’m not sure we’re even selling it…” (NOTE: According to the Carfax report, the car had been listed for sale since December 12. Yesterday when I looked at it was January 17. The car had been listed for 35 days and supposedly nobody had gotten around to prepping it for sale.) Then, the other shoe drops…
[This message has been edited by mikeh (1/18/2014)]