As with anything wifi gadgety... it needs name and password, which you already know. The NAME is most likely going to be your network name (family) and the password is the password exactly as it was setup, including any uppercase lowercase and numbers and special characters (PassWord-1)
Just examples, but they need to be exactly how they were set up in your router, or modem/router combo device, depending on what you have.
Not sure if calling Midrivers will tell you what these are, but it most likely is a 5 minute or less setup if everything is working correctly.
Source: ME...
lol... had several times where I needed to do this caused by a faulty modem and router one time, then a new faster modem and router came later. Each time, I had to do the steps above with all our gadgets: Phones, computers, Kindles, and a wifi tv box thing that has the netflix etc ...
EDIT: Just noticed this thread is a month old... well.. hopefully they got it all setup
EDIT2: Just noticed the OP revived the thread. Well, hopefully my stuff helps.
[This message has been edited by SeptyTwo (8/26/2013)]
[This message has been edited by SeptyTwo (8/26/2013)]