Posted by (+166) 12 years ago
In the fall of 2010 I got a deadly heart virus. Once I realized I was sick, I went to Holy Rosary on six different occasions during a 14 day span always complaining of the same things. My heart issue was misdiagnosed every time, even when docotrs had critical information that could've saved my life and could've stopped damage done to the heart sooner.
From December 11 to December 25, I had 3 ER visits, spent one night in the hospital, and 2 clinic visits, plus an echo done on my heart. My lab results showed my BNP level was 1144. BNP is a hormone that is secreted from the ventricles or lower chambers of the heart, normal range is 100. Elavated levels in patients 81% of the time can tell a docotr whether or not their patient is in congestive heart failure. Anything over 900 should registor as severe heart failure. My echo also showed an ejection fraction of 40% which is considered systolic heart failure, normal is 50 to 70%.
On December 25 I felt like death was knocking at my door, so I went the ER for the last time. The best thing Holy Rosary did was transfer me, by ambulance, to St Vicents in Billings.
In Billings my ejection fraction was 20%, anything less then 35% puts the patient at risk of throwing a clot or having life threating irregular heat beats, my BNP level was 1700, and my kidneys and liver were shutting down. Within 24 hours I was diagnosed and treatment was given to help the heart fuction properly. I was in the hospital for 3 days, during that time I was stabilized, put on a low sodium diet and given tons of information on how to deal with my condition.
Today my ejection fraction is 60% and with the meds I am back to being a healthy 36 year old. My heart will always be enlarged, but it is by the grace of God I should have no long term heart damage, not because of the care I recieved at Holy Rosary. I have tried to get answers to why I wasn't given a referral to Billings sooner and why my heart virus went undiagnosed for the lenghth of time it did.
I did meet with the hospital one time face to face, the Quality Improvement Director and their Service Excellance Coordinator, thanked me for bringing my concerns their attention and mentioned that they would use this opportuntiy to develop and provide some education to their physicians and staff. My case was then transferred to the Regional Claims Investigator in Billings, she is sorry that I don't feel the care I recieved met my needs. That was the last time I heard from anyone at Holy Rosary dealing with my medical care issue. To date they aren't returning my calls and I have tried in vain to get a hold of the CEO, which has changed since this process was started 10 months ago. It is impossible to get a resolve to this situation because of their lack of customer service.
My medical bills have reached $60,000. Thank God for insurance. I do hear from their billing department to make sure I am paying my bills, in fact they called on Friday. I guess the only thing Holy Rosary really cares about is their bottom line.
Luckily this was a chapter in my life and not my story, if left to Holy Rosary my family would be recieving my life insurance benefits and making payments on my funeral. I am not the first person Holy Rosary has let down nor will I be the last. Shame on them!
From December 11 to December 25, I had 3 ER visits, spent one night in the hospital, and 2 clinic visits, plus an echo done on my heart. My lab results showed my BNP level was 1144. BNP is a hormone that is secreted from the ventricles or lower chambers of the heart, normal range is 100. Elavated levels in patients 81% of the time can tell a docotr whether or not their patient is in congestive heart failure. Anything over 900 should registor as severe heart failure. My echo also showed an ejection fraction of 40% which is considered systolic heart failure, normal is 50 to 70%.
On December 25 I felt like death was knocking at my door, so I went the ER for the last time. The best thing Holy Rosary did was transfer me, by ambulance, to St Vicents in Billings.
In Billings my ejection fraction was 20%, anything less then 35% puts the patient at risk of throwing a clot or having life threating irregular heat beats, my BNP level was 1700, and my kidneys and liver were shutting down. Within 24 hours I was diagnosed and treatment was given to help the heart fuction properly. I was in the hospital for 3 days, during that time I was stabilized, put on a low sodium diet and given tons of information on how to deal with my condition.
Today my ejection fraction is 60% and with the meds I am back to being a healthy 36 year old. My heart will always be enlarged, but it is by the grace of God I should have no long term heart damage, not because of the care I recieved at Holy Rosary. I have tried to get answers to why I wasn't given a referral to Billings sooner and why my heart virus went undiagnosed for the lenghth of time it did.
I did meet with the hospital one time face to face, the Quality Improvement Director and their Service Excellance Coordinator, thanked me for bringing my concerns their attention and mentioned that they would use this opportuntiy to develop and provide some education to their physicians and staff. My case was then transferred to the Regional Claims Investigator in Billings, she is sorry that I don't feel the care I recieved met my needs. That was the last time I heard from anyone at Holy Rosary dealing with my medical care issue. To date they aren't returning my calls and I have tried in vain to get a hold of the CEO, which has changed since this process was started 10 months ago. It is impossible to get a resolve to this situation because of their lack of customer service.
My medical bills have reached $60,000. Thank God for insurance. I do hear from their billing department to make sure I am paying my bills, in fact they called on Friday. I guess the only thing Holy Rosary really cares about is their bottom line.
Luckily this was a chapter in my life and not my story, if left to Holy Rosary my family would be recieving my life insurance benefits and making payments on my funeral. I am not the first person Holy Rosary has let down nor will I be the last. Shame on them!