Was that at the Poodle Room? I take my yorkie to Wash N Wag... because she was "blacklisted" from Lynelle's Poodle Room, for howling... (even though Lynelle isn't there anymore I haven't taken her back.) The ladies at Wash N Wag have always been super nice to me, and Benelli. She is a naughty dog, hates getting clipped and mostly refuses to have her toes touched. They do not charge me extra, and I know they hate it when I bring her in...but they still do an amazing job and they do it with a smile! I recommend Wash N Wag!