I just cannot believe our Wal-Mart. It has the poorest customer service and customer relations I have ever seen. I have been all over the United States to over 80 cities and never seen anyting like it. The managers are rude and unapproachable; in addition when someone needs customer service it is a half hour search for an employee to help you. They run 3 checkers 1 express lane when they are very busy and the same amount at 7:00 in the morning when there is harldy anyone in the store. I think this is the only line Walmart employees know is "Thats not my department". I have even been told this by managment. I no longer buy my groceries or anything else I can get elsewhere in town from this place. I hope others do the same and stop allowing major corporations treat thier customers poorly.

Obviously you've let a few rotten apples spoil the whole bushel.

Service workers always, ALWAYS, get a bad wrap for being rude and unhelpful. Maybe one should take into consideration that they are paid minimum wage or just a hair above it. Most of them are part time employees... as big corporations can use that as an excuse to not offer benefits. Despite the part time hours... they are still expected to get full time employees amount of work done. Quit, you say? A job is a job. And sure ideals are awesome. It'd be great to quit a corporation like that... until you can't find other work in a small town and can't put food on the table.

The lack of registers open? Talk to corporate... I'm sure each manager is only allotted a certain amount of hours to even schedule people based on all sorts of numbers figured in some office in Arkansas (or whereever their corporate office is...).

I get the EXACT level of treatment in Reynolds or other "small town" groceries as I do any Walmart. No one wants to work at a job where you are treated as a subhuman automaton. And if you think Miles City's Walmart is bad... try shopping at one in a truly urban area.

Face it, you don't go to Walmart for customer service. When I go to any Walmart, not just the MC one, I don't expect to be able to get any help finding anything, have polite checkers, etc. Sometimes you do, but it's a nice surprise, not what you expect. You go to Walmart for cheap stuff. If you want service, there are other stores for that. It may or may not cost more.

I agree with you it's like the workers at walmart forget they actualy work for the customers cause if it weren't for us they would have no job.

I only go to the MC walmart because, face it, it's pretty much the only place to shop with the lowest prices. When I have to go in, I get in, get my stuff, go through the checker I think is the best of the ones that are checking, then get out. When we go to Billings, we usually stop at the King Ave walmart--the people there are friendlier, we usually NEVER have a long wait like here, and there is a MUCH better selection of items than the one here.

I am sorry that your experience with Walmarts is so atrocious. I shop here in Texas frequently at ones in Katy and Cypress (Houston suburbs), Brenham, and College Station, and have never experienced poor service. I imagine like stated earlier it has to do with the store management. As a math coordinator for a school district in a Houston suburb, I know that if the principal (leadership) does not support what needs to happen, it won't.

I would complain to corporate, if you do not feel local management is responsive.

A person can not point fingers at all of the employees, I know a few of the employees and they are more then willing to help you with anything in any department. I have not worked at walmart but I have worked in retail and the reason for the lack of checkers is that this is the slow time of the year and corporate tells them they can have X amount of hours and no more. They do with what they are dealt. I also think that if a person goes into a store with a bad attitude they are not going to be happy even if they get A+ customer service. There have been threads like this before and truthfully it gets old. No person stated anything new that hasn't been here before. I think that people need to lay off of them. They have families to support just like any other person working in any other store in this town.

Fact: We are on a hiring freeze and walmart isnt allowed to hire anymore employees thus comes the lack of cashiers. Ever stopped to think that maybe you yourself were being rude to the employee? I have worked there for 2 years and i have seen some of the most RUDE customers. We are not trained in other areas so if some of us say hey its not our department let me get you someone who can help you, just be patient...
Sorry about your unpleasant experience. I hope you will not let the rudeness of another employee affect your shopping at walmart

[This message has been edited by milestowngal (3/5/2010)]

Well said milestowngal and nikki.

Nikki, milestowngal, thank you. Our store has gone through some major changes, all brought down by the home office. We have to do more with less, just like everyone in America right now. There are some truly wonderful people who work there. Unfortunately, there are also some associates who shouldn't be working there, but they are few. I consider those people who work there to be my extended and very loved family. Since I was diagnosed with a very rare and deadly cancer in December the associates, management and company, through the excellent benefits I receive, have been behind me 100%.
Sorry you had a bad experience.

I would like to mention today happening!

I was there. Needed something from a top shelf, couldn't get it. So finally after looking for someone who happened to work there, I just did it my damn self. And when there was a big BANG, someone did come. There was two. But then I hear, "What happened?"... The next thing "Just a customer who can't read!".... So we went and confronted teh employee of Walmart. Right there in the middle of the ile. Bull poop, I dont have time to look, I dont have the energy to look (I am 7 1/2 months pregnant), So I just did it.
There has been other times when there are rude employees of Walmsrt, but that was just todays. Just a couple hours ago!

Julie I REALLY do miss you! You are one of the NICEST women around!

Thanks! I really miss all of you too. I'll be back in town in a few days. See you then!

Teach Walmart a lesson. Go to billings and shop at Kmart. That'll show 'em!

Well the hiring freeze and all the crying doesnt seem to be my problem. Fact: I get good service at everyother place that pays thier employees minimum wage and uses part time workers.

I hate myself every time I shop at the fall apart mart, but I do go back because I live in a town about the size of MilesCity and I know I can get every thing I want in one stop in town. I haven't noticed the employees being rude, I have decided that Wal-mart hires the cheapest employees they can therefore a big percentage of them are either not all that bright, or the ones that are don't last that long. If you want cheap stuff and convenience it is where you shop.

If drug testing was allowed as condition of employment as it is in California, I bet we would lose at least 15% of the Wal-Mart staff here.

I'm on the side that wal-mart employees are rude and don't care at all about their jobs. But I know its because they aren't paid anywhere near enough and are totally being taken advantage of by Big-Bad wal-mart corp.

I also find the argument that "I go to walmart because it's cheap" to be one of the most RIDICULOUS arguments EVER. It's true, walmart is cheap because they sell the cheapest, Chinese made crap known. If you go into walmart and a "durable" product, chances are it won't last you a year before it craps out and you have to go back and buy another one to replace the cheap POS you bought in the first place, thus you've paid DOUBLE for the thing. Where if you had of gone into Steadman's or Murdoch's and paid a couple more bucks something similar but higher quality it will last you four times as long.

And speaking of customer service, I'd like to commend the people at Steadman's. I have never been in there and not been asked by 3 or 4 different people if I needed help. If I know walmart and Steadman's has the same thing for sale but it's gonna cost me 2 bucks extra at Steadman's, I go to Steadman's and support a LOCAL business that actually has MORE employees than walmart. Go in and count them up for yourself. It's true.

I know what you're gonna say."But what about the people who can't afford the extra two dollars?" Well, if you spend that extra 2 bucks now, chances are you won't have to spend the extra 20 to replace the walmart POS in a year and that is MORE money in YOUR pocket. Think about it.

[This message has been edited by Rydog (3/6/2010)]

Teach Walmart a lesson. Go to billings and shop at Kmart. That'll show 'em!

Probably the most clever comment on several fronts I've heard in a long time.

Service workers always, ALWAYS, get a bad wrap for being rude and unhelpful. Maybe one should take into consideration that they are paid minimum wage or just a hair above it. Most of them are part time employees... as big corporations can use that as an excuse to not offer benefits. Despite the part time hours... they are still expected to get full time employees amount of work done.

Guess I don't understand the "I'm being paid minimum wage, part time, so I have right to treat customers like dirt" mentality. If you took the job, you should always do your best work, regardless of the pay.

If they had that attitude, they would probably have a better job.

You nailed it Rydog. You might as well spend a little extra money
at Ace and get a quality product that is backed by them. On top of that you'll get unsurpassed service. Those people over there are the best i've seen. Always greeted with a smile and usually by name whenever you go in the door. People are also clamoring to help you find what you need and or talk about you and your family. It's a rare experience to have something like that. Albeit you will pay more for their products in mose cases, but in all likelihood, it should last much, much longer and therefore offsetting the difference you paid by not having to replace it so frequently.

Wal-mart is a good place to save on food, but even that is becoming more questionable lately.

cheers

I agree with Richard. In my opinion, if you have the choice, only work where you will enjoy it. If you have no choice, then make the best of it! Walmart is a love hate relationship for many of their workers. I know people who have worked there since it was built, and they love it. I also know people who hate their boss so much, and hate the job, but have to work. Just words of advice. If you are in a bad mood, don't dump that on a customer! Smile and make their experience enjoyable! If they look baffled at where something is, and you are doing nothing, ask if they need assistance. Finally, you are at work. This isn't a social gathering for your buddies to come 'round and take your attention away from paying customers... So socialize on break or when you are done. Simple things. Makes your job better, and the customer experience better.

Edit: I've only been yelled at twice at the station while doing my job, and that was because of a simple miscommunication... Which I later found funny. Smile and continue on!

[This message has been edited by Josh Rath (3/6/2010)]

Yet again, you're feeling the effects of the poor quality workers available in Miles City. There's a group of folks that go from one low-paying food service or retail job to next, taking their lousy attitudes and lack of people skills with them. Wal-Mart has three or four levels of management in a store. The lower-level managers that you see most often out on the sales floor (customer service managers, shift managers) are chosen from the store's employee pool and aren't much more than key-carriers who can unlock a cash register or turn off an alarm.

Years ago, before Wal-Mart became a supercenter, a friend of mine who worked for the Miles City Job Service Office said that Wal-Mart had already gone through the entire available workforce in Miles City - everyone seeking work had already tried working there. Undoubtedly part of the blame for bad service falls on management, but the reality is, it takes a certain number of bodies to keep a store that size running, so Wal-Mart is pretty much stuck with who they can get to work for them.

i have to agree with milestowngal. yet at the same time my experience working there was mostly hell. yes there were good points but mostly hell. managers(thought not all) were rude and well just mean to lower employees. i can imagine it's more of a snowball effect, but somewhere someone has to say stop. my opinion is unhappy employees means unhappy customers, looking after the customer is great, i'm all for that. but no employees means no customers. and i'm not the first to get tired of how i was treated and quit. i won't be the last either.

I completely agree with you Rydog. Here is a little story. I went to Walmart to get fish for my fish tank. They had a fish that I wanted and Discovery Pond didn't have. After walking around the store for 15 mins and then going to a checker for help; I got an employee who couldn't help me and went to the back of the store to get me someone for the pet dept. After getting the fish I went to the checker and they couldnt get the price right because the code was written on the bag wrong. All this was a half hour. So they send someone to get the right code who was gone for another 10 mins. I just left. There is no excuss for this for such a large store. If they don't want to provide customer service maybe walmart should just go out of business. I have had similar experiences in the store many times. The excuss this isnt my department doesn't fly either. If they can't have an individual in each department maybe they should train thier employees to work all the departments. Nothing there is complicated or rocket science. All Walmart has is excusses. Don't get me wrong there are some individulas there that I greatly respect but they are 1 out of 20. Go Albertsons and Ace. I have had nothing but great experiences with both places.

So agian that isn't my problem. Just another excuss for a poorly run place. It is all managment. I have had managers be just as rude as the employees. I am a polite individual to everyone so yeah keep blaming the customer. That is like saying its the homeowners fault they got robbed. I think managment in that place have the same poor attitude as thier employees.

I only have one thing to say & that is that i have worked 3 retail jobs & only at Wal-Mart have I ever meet the rudest people alive. The general public feel they can come in & its ok for them to treat people like nothing better than the dirt they walk on, but we are just expected to smile & take it. Well ya know what after about 4 or 5 customers like that ya it's gonna affect the moods & the way your going to be treated. So if you come in & are rude chances are your not gonna get stellar customer service, & that's not just a Wal-Mart thing it happens everywhere you go.

So what are you saying its ok since one customer treated them badly they should treat all there customers badly. I am always polite to people and still get the poorest service around. After walking around the store for a half hour just trying to find help you expect to have happy customers. Please. Excuse. Good Try though.

Wow, just wow is all I have to say. I worked at walmart when they first opened and I think it was different back then. But from what I have read today just goes to show you the customer is no longer always right in the eyes of walmart employees. I work in customer service right now and it doesn't matter if you deal with 100 pissed off customers in a row you should still treat the next customer with respect and helpfulness. Just my 2 cents

Walmart workers organize! I've have always found the employees friendly especially in in the photo-mart. I always tell them how much I appreciate their help and I know they aren't paid enough and they need to join a union. I feel this is especially urgent after reading this thread and realizing what a bunch of "whiners" they have to put up with here in Miles City.

http://missoulian.com/new...03286.html

i read this letter in the missoulian online and it reminded me of this post. while walmart isn't macy's the author has some interesting insights on customer/ employee relations.

The quickest way to get WalMart to close down their store is to get the employees to actually unionize. WalMart will produce paperwork and documentation that they have been consistently losing money at that location since the store opened. They'd be gone by 2011.

I'm in customer service myself, and have been for the last 10+ plus years. I've learned early on that you treat people the same way that you yourself want to be treated. Having seen and been on both sides of the coin, you can't take an entire store and lump all of it's employees into one "they're rude" category. This would be like me saying "John Smith was a rude a-hole to me yesterday, that whole family is nothing but a-holes!" Have I met his entire family? Have I asked each and every one of them for something and they were all rude? No. Unfortuanly by today's standards though, society's view is more of the do me wrong once and I'll say you're wrong a thousand times after. The days of "turn the other cheek" and "let bye gones be bye gones" are well.... gone.

I have no doubt that there are some rude employees at Walmart. I have no doubt that there are also plenty of rude customers at Walmart. It's hard to say that any company is necessary, but I would say that Walmart for some is a necessarry evil. Do I shop there? Of course. If I thought I could support my local economy would I shop there first? Most of the time. Is it all becuase I can buy gum, flashlights, batteries. baseball cards, aspirin and 5 rolls of duct tape all at the checkout counter before I go? Hmmmmmmmmm I might have to get back to you on this one!

Just one "a-hole's" opinion
:-D

I don't ever remember a rude employee at the Wal-mart here. What I see is a lot of them are not real intelligent, and only about half enough employee's for the store and customer base. Also try to go to Wal-Mart before 10 oclock in the morning, all the fat lady's haven't showed up yet blocking the aisle's yet.

I don't ever remember a rude employee at the Wal-mart here. What I see is a lot of them are not real intelligent, and only about half enough employee's for the store and customer base. Also try to go to Wal-Mart before 10 oclock in the morning, all the fat lady's haven't showed up yet blocking the aisle's yet.

Hm, well I think the old saying "The kettle shouldn't call the pot black" is to be used here.

Before you critique someone on their intelligence, how about taking a grammar lesson on the possessive "s"

Then I believe your last sentence is either a run on or a fragment, I can't really decide. The word "all" isn't a conjunction, so there really shouldn't be a comma there. I guess a semi colon would work.

Yeah and your "fat lady's", which by the way is spelled "ladies", comment is very rude. Maybe you should ask Wal-Mart to adjust their store to accommodate the needs of the bigger community.

I was once very anti Wal-Mart (as you may remember from past threads) but at this point, I've pretty much decided they've become fairly benign. The world changes. Those who are smart, adapt, and can run circles around them.

In any case, Wal-Mart, as did K-Mart, killed a bunch of places, and everyone has adapted (or should have by now) and life goes on. There's really not much difference between Wal-Mart, Home Depot, Costco, Best Buy, et al.

I read that Rocky Mountain Institute had completed a study showing that only 6 cents of every $1 spent at a Walmart or big box store stayed in the community vs. 60 cents of every $1 spent at a locally owned store.

I looked for the study at RMI but only found where Walmart had hired them to consult on reaching their sustainability goals of going green.

Does anyone know if there is any credence to the supposed results of this study?

I do shop at walmart and I have had it both ways. I know who to go through at the check out line and who not to. I am not saying they are all bad I for the most part have had real "GOOD" customer service. It is corporate that makes the decisions. Yes, sometimes the mentality is not the best, they can't seem to keep good people and yes the pay is decent.Wal-mart is like any other big corporation. They care about the $'s and somewhat about their employees. I know all about customer service because I have been in the business 20yrs.

Everyone on MC.com knows by now that I work at Wal-Mart. To clarify a few things....I, along with almost all the associates that have actually kept their job for longer than 6 months (LOL) make pretty decent wages....When I started at Wal-Mart over 3 years ago, I made more than I did at journeymans wages over at Albertsons. (journymans wages = the highest you can get paid without a company wide raise hike) That being said....it is true that customer service has suffered due to Home office changing a lot of crap....we are on a hiring freeze....it is the slow part of the year....associate call ins EVERY day....people quitting....and its true, we do have associates that just don't give a heck anymore....And I for one am truely sorry for that. But unionizing the associates is definately not an option....and I know for a fact that Wal-Mart corporate cannot come up with so called paperwork saying that this store has lost any money or business....I do work in a part of the store that I can say that with FACT!
I have a suggestion....If you are having such horrible customer service, why don't you call or write to the company...they are located in Bentonville, AR....if you need the number or address, just ask. If enough of you complain, maybe, just maybe, we can get some of this crap taken care of. You can bet that I would appreciate it.
Also, the next time you are there shopping and you have a hard time finding something or someone....do me a favor....I work Sunday thru Thursday 6:00 am to 3:00 pm....go to the service desk and ask them to call Terry in the CO....I will come out and help you with whatever you need....I know where pretty much everything is in the store...and If I can't find it, I know someone who can. You can also call me at 232-0022, ask for accounting, and I will take care of you. That is my customer service to all of you.

I would much rather go to walmart in miles than in helena...

I don't ever remember a rude employee at the Wal-mart here. What I see is a lot of them are not real intelligent, and only about half enough employee's for the store and customer base. Also try to go to Wal-Mart before 10 oclock in the morning, all the fat lady's haven't showed up yet blocking the aisle's yet.

I find this VERY offensive. Not only did I work there, but a lot of my friends, family, and even my husband works there now. Saying a lot of the staff is not real intelligent is uncalled for. That last comment is flat out mean, and rude as well. WTH!!

I have had both the good and the bad from people at walmart.
I understand that once in a while you're havin a bad day, I'll let it slide, but there's a ladie in customer service who's treated me like POOP everytime I go in there. About a week ago I took a jar of tomato sauce back and she wanted to argue with me about the fact that it's my fault that it's moldy, ladie I bought it half an hour ago! Another question, what's with the guy working in produce with his gut hanging out, and slobering on himself? You make the bakery staff wear hair nets, how about a gut net or something to keep his gut off the produce.

I would much rather go to walmart in miles than in helena...

I live in Helena, and I probably go to WalMart once a year...I probably go into the Miles City WalMart about once every two years.

So I guess I have nothing to add to this thread....other than, Helena's WalMart allows you to self-checkout, so you don't have to wait in lines.....doesn't Miles City's WalMart offer the same?

I know I run the risk of being attacked as I'm posting this under my real name, but here is another view of jrdbleoght's "fish story".

A customer comes to Wal-Mart on a tournament weekend. Goes to the Pet Department for a fish and unfortunately arrives during the new pet associates lunch break. Gets assistance from a cashier and an associate (I believe works in the Bakery), to climb a ladder and catch one fish. Because they are not trained in the Pet Dept. they write down the wrong number. The customer then goes to another cashier, who is probably embarrassed and apologizes (for something that is not their fault). Then a Customer Service Manager goes to get the right number. In the mean time the customer leaves. The fish is then taken to another associate at the Customer Service Desk. Then an associate from the Pharmacy returns the fish to the tanks. Keep in mind, this is a true story.

Let me ask this of you. Just how much "Customer Service" did you expect for a $4.97 fish? Six associates worth?

For someone who claims to be polite to everyone...how many people did you upset on this trip? Get over yourself.

I agree with Carol. A 5 buck fish, you can deal with some issues. Now if you encountered that when trying to purchase something a bit more hefty... Like a huge TV, or exercise equipment... or something like that, then you can complain.

So to summarize, in Miles City the quality of the customer service depends on the cost of the purchase? I now understand why the dollar store didn't make it.

The nice thing about buying a fish from Walmart is that they throw the ich in for free.

I shop occasionally at the Wal-Mart here in Bozeman. I have never had a poor encounter with an employee. Just a few weeks ago, I was looking for some dinnerware that I had seen in a flyer, but I couldn't find it to save my life. I asked an associate for help, and we looked around for quite some time. She finally told me to continue my shopping, and that she would find me when she found the dinnerware that I was looking for. About 30 minutes later, across the store from where I started, this associate found me, and took me to the item I was looking for. That's top notch service. But I also deal with management in the course of my job as a process server, trying to serve an employee. I have told management several times that I charge $55 per hour for my time, and they can never seem to present an employee to me in less than 30 - 40 minutes. And the attitude is always the same. They have better things to do than save their employee a bunch of money. It's always pleasant to wait 40 minutes, and then learn that the employee I need to see is not working today. And of course it's against company policy to tell me when that employee might be working again, probably saving that employee more money. The problems I have encountered at Wal-Mart are always with management, and never with the help.

[This message has been edited by Matt - Schmitz (3/8/2010)]

So to summarize, in Miles City the quality of the customer service depends on the cost of the purchase?

No, you missed the point of Carol's post. Let's start over....

To summarize, don't go shopping in Miles City on a tournament weekend.

I'd say 6 associates for one mispriced fish good customer service does not make. Good "three-ring circus" style entertainment perhaps but not good service.

I'd like anyone who thinks Miles City's Wal-Mart is bad to come join me for a visit to the Renton, WA, Wal-Mart. You will kiss your Miles City Wal-Mart associates when you get back home... that is if you make it out of the Renton Wal-Mart alive.

Ha, ha... I had to look and see if others feel the same way I do about the Renton Wal-Mart. Apparently they do:

http://www.yelp.com/biz/w...t-renton-2

So, what you're all saying is that Glendive sucks?

Another question, what's with the guy working in produce with his gut hanging out, and slobering on himself? You make the bakery staff wear hair nets, how about a gut net or something to keep his gut off the produce.


WTF!!! this right here supports the point that customers are just as rude as SOME of the employees can be. This man is a very nice, respectful, great person. He is an amazing man, and i fantastic worker. What does he get in return??? the bull poop posted above? no one is perfect, everyone should understand that. Is it really so hard to show some common decentcy,or maybe just flat out respect for fellow human beings or miles citizens???? posts like this make me sick. expecially when your being so rude and disrespectfull when you don't know the person you insulting.

I noticed last week that Miles City still has a bit of the old fashioned charm to it. Until you come around the corner at the state school...
I hate to see your town succumb to what I call "Wal Mart Mentality". I read it in some of the comments above. When people are so stingy, greedy that they worry about every dollar, the box stores take over and Mom and Pop businesses go down the tubes. When you shop at Wal Mart you are putting your neighbor out of work.
Eventually it will hit your home too. First sign of it is vacant buildings, especially on Main Street.
Buy Local. Don't let your town become Californicated next. You know that your local merchant will give you a discount, all you have to do is ask for it. He doesn't want you to go to Wal Mart, he'd like to stay in business. And give you the kind of service he is known for and Wal Mart isn't.

I wonder why Miles City's Wal-Mart store only has half the merchandise any other Wal-Mart has. I went last week, thinking that I was going to buy a new comforter set. After wandering around the 1.5 isles of "bed sets" they didn't even have the size I needed...not to mention no more than 2 choices. I needed to buy a clock. I was hoping to get one of those clocks with a digital reading, inside temperature, alarm, and possibly one that sets the time for you... I went to the clock isle, and they had a nice shelving unit... with 3 choices of clocks.... most of the shelving unit empty and un-stocked. The same buying crafts or fabric. Before the big remodel to make this Wal-Mart super duper, you could actually go into the crafts and fabric section and they had a fairly large and quite nice selection. Now, it's a little bit of fleece, some quilting cottons, a few novelty fabrics and flannels.... Nothing like it was before... And, ladies--if you run out of white or black thread, call ahead of time to make sure they have some. The last 2 times I went to get these simple sewing staples....they were out.
When I lived in Bozeman, I enjoyed shopping at Wal-Mart at times. When I needed a little pick-me-up in my house, or spare bedroom, Wal-Mart had a great selection and reasonable prices. I have come to expect that from Wal-Mart. I am unfortunately slowly learning not to expect that from Miles City's Wal-Mart. You can't just wake up one day and say....I'm needing a change, an inexpensive fix to these wintery blues...I'll head to Wal-Mart and buy a new comforter or sheets. I ended up ordering one online from JC Penney's and it's getting delivered to the catalog delivery store (The Copper Thimble)...so I guess in a way, I'll still pick it up from a local store.
Has any one else discovered these frustrations since Wal-Mart got super sized here?

I had the most wonderful experience at Miles City Wal-mart! I have not stepped foot in any Wal-mart since February 17, 2008 because of it. I can testify that there is life after Wal-mart. Save your money don't shop at Wal-mart. I wish them years of customer service training. Thank you for allowing me my moment.

Agreed Spacekase. Went today for socks, a very basic and easy to keep in stock item. So what do they have? Just one brand, size, and type. Nice on walmart. But i see the alcohol and cigarettes section is packed...

Hey you got to supply what the customer needs! Evidently we need beer and cigerettes.

Good luck with communicating with corporate! I use a prepaid debit card that'sloaded through Money-Gram. A service that our local walmart offers. I have been given many excuses why the employees in customer service cannot help me, and managers (actual store managers, not just dept managers) telling me they have no idea how to take care of it. My fave is "maybe you should just find an easier way to manage your money." I called Moneygram about this and they told me to go to Albertsons with my card. I went to Albertsons and the manager just straight up told me the could not help me. I now have been able to find a few Customer Service or management employees at Walmart that are very helpful. I am very grateful for their service, and patience. I was once told by a cashier at Walmart,"if you are in a hurry, don't come here!" I buy my groceries at Reynolds, and go to Ace regularly. Yet, sometimes Walmart is the place to go.

all the fat lady's haven't showed up yet blocking the aisle's yet

ROFL! I'm sorry, I know some people took offense to that... but I'm a fat girl, and I totally busted out laughing at that.


That being said, I went to Walmart after work today, ended up asking an associate in the wrong department where to find something because I had NO clue where to look, and both her and the other associate next to her were amazingly friendly and told me right where to look. The checkout I went to was empty, and the clerk had stepped away for a second (not really an issue for me) and she came RUNNING back to help me, even though I told her it was fine. The only person I've ever had any issues with being rude there was their assistant manager, and now I just avoid her.

Personally, I like stores with no annoying associates lurking in an attempt to "help" me. I prefer to find what I am looking for on my own. Put those people at a cash register so that I don't have to waste time standing in line.

I avoid stores like Steadmen's with a bunch of store clerks ready help. I prefer to hunt on my own. Best Buy is another example. I don't need some 18 year old geek who has never seen or used a DOS prompt trying to tell me about computers. I always go into such stores as a very informed consumer and have usually forgotten more than the associate ever knew.

So if you see me coming into your store, just leave me alone and don't help me. If I need/want help, I will ask.

[This message has been edited by Richard Bonine, Jr (3/9/2010)]

Jeeze Richard! I'm a 17 year old geek and I have seen and used a Dos Prompt! Also a Commodore 64 is in my knowledge base

I don't need some 18 year old geek who has never seen or used a DOS prompt trying to tell me about computers. I always go into such stores as a very informed consumer and have usually forgotten more than the associate ever knew.

Be careful Richard....Twitter is looking more and more pertinent all the time.

Josh: Aren't you special.

[This message has been edited by Richard Bonine, Jr (3/9/2010)]

Wal-mart has their good and bad qualities. I have never had a problem having someone to help me find what I am looking for. The one guy who always seems to know were anything is, even if its not in his department, is the guy who works in the paint department. He is really tall and older but he has always been really nice and helpfull. Alot of the cashiers I have noticed are really nice too.

The only person that I really did not like was the woman who worked at the customer service desk w/ the black short hair and glasses. Now THERE is one woman who will not get off of her ass for absolutely nothing!! I went in to return a shirt and she didn't want to take it back becuase she couldn't find the bar code. Well if you look on the tag it has a bunch of letters on it that will tell you what the price of it was and all that. Well she acted like it wasn't what she need and I would have to walk back and get the same damn one!! I have been in there once before to return something and the lady there actually went back to get the item she needed or the bar code number. That's not even half of how useless that woman is! My husband went in there to return something(with the reciept) and she said she couldn't scan it so he couldn't exchange it. I mean how hard is it to read the procreateing bar code on the reciept or on the item itself and type the letters in yourself! She needs to get even bigger glasses (if that possible) or get put on the door as a greeter so she can sit on the damn bench. That seems to be the only thing that she is good at. When I see her there I don't go to her, I will go back another time and do it then. She is not worth the f*cking stress and aggravation.

[This message has been edited by amberfeeler (3/9/2010)]

amber, the woman you speak of has those huge glasses with the short fluffy hair, correct? Yeah, I've run into her before. Last time I did was when walmart moved Customer Service over to the door farthest from the grocery area, while remodeling for the supercenter. I was returning a still shrinkwrapped DVD i got for my birthday. As soon as I am up there she asks for a receipt, which I don't have because it was a bday gift. She then says she cannot give even store credit for this item, which I know is wrong. I ask why. She says I could (14 years old at the time) have ripped the dvd and re-shrinkwrapped it to return it and get my money back! Crazy lady! A literal 5 minute trip turned into a 45 minute "Let me get a manager" trip, where it took them 20 minutes to explain to her that it is the original wrap and there is no way a 14 year old kid could do this, and my dad has just bought this the previous day! After she got told off, man. Was she pissed off. She threw the pen at me to sign the sheet, threw my 15 dollars at me, and told me to get out.

She was fired after that, if I recall... But for some reason or another she is now back there, again, greeting customers the way she always has. With a "I'm not doing it" attitude.

Jeez really? Ya she just don't seem to want to do anything! I have even been really nice to her, smiling and all that stuff becuase I have worked in customer sevice before and I didn't want to come off as a crabby/rude customer but when she doesn't seem to do anything to help out its kind of hard to stay nice when you (customer) has to just about do their job! Lol nice to know you know who I am talking about lol

Wow... just what everyone would love to see. Jump on good ole MC.com only to find an entire thread bashing them on anything from legitimate reasons to their appearance (be it weight/cleanlines/etc)...

It's like using a public bathroom at a high school... as a high schooler.

You never know what you might find scrawled or scraped into those toilet stalls!

Would any of you want others saying this stuff about you... publicly?

Think before you click post. That's all I'm saying.

I tell everyone I know about that old broad. Making sure someday she will realize she is horrible.

Watch out Josh! B. Hunter may be that old broad.

Bahaha

Spacekace.....just to let you know....always, and I mean always at this time of year, Wal-Mart is changing what they call their MODS. New merchandise for Spring and Summer...thats why you found the shelves pretty empty....they are filling now, snince the new MODS have been set, and the new merchandise comes in. Also...keep in mind that the MODS will change again in or around September....new merchandise for Fall and Winter. It happens EVERY year....twice at the very least.

I've been reading comments on this site since the fire of last year. I have been hesitant to post as I do not enjoy people looking for ways to correct me. But, sometimes it becomes necessary to say something because more harm is done when good people do nothing.

I'm saddened by the fact that so many have lost the ability to think of others than themselves. I'd like to tell you a little about some people who work at Wal-Mart. These people are parents- single parents, parents of soldiers, grandparents, and foster parents. They are Veterans and soldiers- Vietnam Vets, Soldiers, spouses of soldiers and National Guard volunteers. They are Retired Police Officers and Firefighters. They are people taking care of loved ones with horrible illness. They are people in grief from loss of loved ones, friends and victims of abuse or domestic violence. They are people who work in chronic pain because they cannot afford the surgeries and treatments. They are people who cannot afford to retire or want to work despite being of age to retire. They are people who show up on time and do their job even with what some call "disabilites". There are many working two jobs- some because they are caring for a spouse or family member with an illness or in a bad situation. I could go on.

My point is the people that work at Wal-Mart are that...They are People- human, capable of mistakes. Some have incredible stories and some are just trying to survive like the rest of us.

The next time you are dealing with any person in a public service job, stop and think before you judge. It might just be a good experience for you to have moments of compassion.

[This message has been edited by Carol Quale (3/9/2010)]

Thank you Carol and B. Hunter. I completely agree with the both of you. If I may add something, Everyone who is being so rude and insulting, have you ever thought of the other side of the story???? before you start throwing accusations and insults do you think maybe you should get there side???? Not to mention a large percentage of the towns population work at walmart, and if not they are relatated or friends with someone who does. Is walmart perfect? God no. But that is not a reason to bash everone who works there???? I'll admit I've done it as well, but reading some of this garbage has made me realize that I am no better,(accually worst) then the people I'm talking about. So I'm sorry to those I have offended, and feel great sorrow and pity for those who offend others in such a way.

For one thing I can totally understand that they are people and everything but when the choose to take that job, they should do it and not expect the customer to do everything for them. Like I said before I like alot of the ppl who work there and never really had a problem with any of them exept for that particular woman. Yes I know its a popular thread and everyone reads it and all that then maybe, just maybe she will hear of it and get the hint. My husband has mentioned to her that he didn't appreciate how rude she was and that she wasn't doing her job and she still wasn't doing any better, how can you justify that. Yes I get that well maybe she had a bad day but this is every time we go in there! Also I am a mother, daughter, sister, friend and a hard worker myself but even if I have a bad day I try to make the best of it and not treat others like they are nothing or what they say doesn't matter to me.

I too work at Wal-Mart. I have been there for 10 yrs. I really believe in customer service and try hard every day to give it my best. The pay is very good for Miles City. For almost all of those 10 yrs. I have worked at the customer service desk and have encountered some very rude customers, but for the most part they are few and far between. I really do enjoy my job and enjoy being around the public. I agree with T. Brown in saying if you need help and I am there just come to customer service and I will be more than happy to assist you. And I am not the black haired one with the big glasses...

I was in the "express" line at Walmart one day, standing behind an older man. There was an issue with the till involving the woman ahead of us. The checker called another associate over and the two women worked as quickly as they could to try to fix the problem. I don't remember what the issue was, but it wasn't the checker's fault at any rate. Meanwhile, the man in front of me huffed, puffed and finally, when he reached the counter, took every opportunity to be as rude as possible to the young woman. She never talked back to him and remained completely pleasant with a smile pasted to her face. I was fuming when he was finally on his way. I commended her for not telling him to stick it where the sun didn't shine, I would have. She just smiled and said, "Oh, when someone acts like that I always just remind myself that I don't know what might be going on in their world at this moment. Maybe they have something truly horrible going on." I don't know this young lady, but she reminded me of an important lesson that day. I can testify that she, along with many others working there, truly do not deserve the bashing that is going on here!

Barb is one of the best employees at walmart. Since she started 10 years ago, she has seen me over and over in there, she's always just sweet. If you are grumpy, and start talking to her you get happier. And barb, as she said, isnt the grumpy ol fart. :P

Back when I worked in retail and a customer went off, I would tell myself "You know, his boss was chewing him out for something that wasn't his fault, his wife ran off with the UPS guy, he caught his son dressing up in ladies clothes and his dog has the mange. He can't yell at his boss or his ex-wife or his son or his dog but he can yell at you so he does."

I taught this to my employees and they always got a laugh out of it. When a customer went off, we would all nod knowingly about his cross-dressing son and his bald dog.

My major problem with Wal-Mart is the cluster of employees chatting away as they zip through the aisles avoiding eye contact with customers. Even the folks in electronics, where they should be all over you, managed to avoid conversation for forty minutes at a time. What did I do? I complained to the head office. Not the local manager. Corporate. Last time I was in the store, a person in electronics actually asked if he could help.

[This message has been edited by Amorette Allison (3/10/2010)]

I work in customer service myself. Maybe it is bad but when I am in line or I hear someone go off on a person because of a situation that isn't their fault, it could be a price of something or a mechanical issue I have no problem going off on the rude customer. I know that the teller or whoever can't and having had customer go off on me it I almost feel better that I can stand up for the other customer service person. So watch out don't be rude in front of me I don't care who you are people don't need to be treated rude.

Bashing Walmart seems to be an annual event on MilesCity.com. It gets to me every time. I always try to defend my fellow associates. I have worked there for a total of about eight years and customers have sent me to the backroom in tears more than a few times. In spite of that, I still love my job as manager of the fabric and crafts department. I have been on a leave of absence for three months and miss my job a lot.
Do you want to know why I always seem to be out of black and white thread? I scan them. Inventory says I have eight or ten in stock. They are not in the backroom. I zero them out. I order some more. I stock them when they come in. I am out again! This is not supposed to happen. As they go through the registers the inventory program is supposed to order them automatically when I get to certain amount, but the program says I still have eight or ten in stock. Where are they going? This happens all over the store. So...... sorry I haven't been there to keep up with all of this, but as soon as I am well I will be back. I think my associates have been doing an excellent job keeping things running as smoothly as possible in my absence.

We miss you sooooo much Julie....and we love you Too!!!

Barb I know who you are and I have actually gone out of my way to get help from you. You are one of the most nicest and most helpful women there that I actually enjoy going to. there should me more ppl like you who work there! Thank you!
I have noticed to though that alot of the cashiers themselves are really polite and patient when it comes to the registers messing up and usually it is the people in line who are being jerks. I have been behind people who mess up or something and ticked at the cashier when its not their fault, alot of them will turn to me and say " I am soo sorry about the wait." I smile and tell them, "No problem I know its not your fault" and I will carry a convo with them. The cashier are, like I said, not the ones there that I have a problem with. If I need help with something I don't feel akward or nervous by just going up and asking them something. Besides, being that small of one its not hard for me to find what I need. I am used to one twice that size lol.

[This message has been edited by amberfeeler (3/10/2010)]

The good about Walmart If you buy a belt you don't have to worry about an animal being killed. they aren't leather and don't last. The service only gets worse in the bigger cities. I wish we had the auto checkers like they have in some places. Steadmans use to have good service, but i have not been to Miles in years.

If you miss good service, go to any carlot. Now their are some people who want to help you. Can't even get out of your car.
Overall i really don't think they are any more reasonable than albertsons, safeway, reynolds. Besides if you find something cheaper at one they almost all price match. They don't spend 5-20K per month on advertising for nothing.

amber, thank you so much for your comment. it is nice to hear those things from people.

Your very welcome Barb!

I'm thinking my personal 'beef' with our Walmart pales in comparison to the complaints some of you have listed here. Several years ago, MC's Walmart carried a brand of cat litter, FRESH RESULTS, that is packaged specifically for Walmart stores, at a significantly lower price than their name brand. I know this, because in my seemingly endless quest to get this store to bring it back, I even called the company that makes it! (I won't bore you with why it's such a great product..)

Now, whenever I get to Billings, I go to both Walmarts there and buy out their supplies! After the disapproving look from the checkers each time , I explain how Miles City's Walmart won't carry it any more. They ALWAY tell me, "just ask a manager, they'll get it in" No, actually, they won't

Dear God:

We praise you this day and ask that you would please allow Sarah Palin to say something "retarded" so that this thread will go away.

Amen.



[This message has been edited by Richard Bonine, Jr (3/11/2010)]

I tend to be a person who likes to find the best in others, but you Richard....are not a person I need to have compassion for. You sir are an ass.

While I disagree with Richard politically, I can honestly say he's a pretty nice guy in person. Do not judge him solely by what he says here. Do not judge any of us solely but what we say here! Most of us were actually pretty well brought up.

I tend to be a person who likes to find the best in others, but you Richard....are not a person I need to have compassion for. You sir are an ass.

I probably am an ass. But, perhaps you should understand that what I last posted was an attempt at sarcastic humor. It was my way of saying that when you have beaten your horse to death the best thing to do is dismount. The WalMart quarter horse has been beaten to a bloody pulp.

It's ironic that you can read through 88 posts and observe some of the vicious things that have been said about people who work at WalMart and yet you conclude, based on one attempt at sarcasm, that I am unworthy of compassion.

Not sure I understand what I said that was so upsetting to you, but I am sorry you are offended.

[This message has been edited by Richard Bonine, Jr (3/12/2010)]

Richard, I assume and you know what happens then. Espicially to me. Was the name Sara P. IMHO.