I still haven't gotten a new printer. This one has decided it would work once in a while. I do mostly black and white printing, some photos and documents. Have to fax every once in a while too. This one just keeps trying to start up and since it is so screwed up anyway I just leave it on and eventually it turns on. I found a web site that helped some, its fixyourownprinter.com. It definitely helped more than the HP woman did. But I still plan on getting a new one, thanks for the ideas. Actually we are going to get two, a cheap one for our daughters room(back-up really, but she doesn't need to know that) and one good one for the office.